COVID-19: measures and FAQs
Coronavirus measures by the city of Ghent, frequently asked questions and general information about COVID-19 in Belgium.
Ghent COVID-19 test centre
If you live in Ghent and you don't have any Covid-19 symptoms but you are at risk of carrying the virus, the Ghent Covid-19 Test centre is where you go to get tested. It's located at the AZ Jan Palfijn site.
Feeling sick? Don't go to the test centre and contact your general practitioner instead. For more info on safety guidelines, read our quick guide.
Find out which measures currently are in hand in Ghent (shops, restaurants, transport, leisure and tourist activities) and what these measures imply to you as a visitor on Visit Gent, the official tourist information centre of the City of Ghent.
Information for international students
FAQ about COVID-19 for international students: frequently asked questions and answers about studying, going to a student room and organizing activities in times of corona.
News and numbers
For recent figures of COVID-19 infections in Ghent (and other Belgian cities), visit Sciensona. For the latest news on COVID-19 measures and policy in Ghent, check out our information updates in English.
In certain Ghent streets, wearing a face mask is mandatory:
The below FAQs are a translation of the most frequently asked questions concerning the corona measures in Ghent. We try to keep them updated as much as we can. For a selection of frequently asked questions in 10 other languages (dd 25 March), go to stad.gent/corona ('meertalige informatie').
Can't find what you're looking for? Call the Gentinfo service centre at +32 9 210 10 10 or ask your question via email: firstname.lastname@example.org.
- Stay home when you are ill.
- Wash your hands often with water and soap.
- Avoid shaking hands, kissing, or hugging.
- Always use paper tissues. Dispose of the tissues immediately after use and throw them away in a closed dustbin. If you do not have a tissue, sneeze or cough into the crease of your elbow.
- Keep a minimum distance of 1.5 metres from other people.
- Make sure to always have a face mask with you. If you are in a public place (station, market, shop, etc.) and unable to keep a distance of 1.5 metres, it is best to wear a face mask. All information on how to wear, make, wash, put on or take off a mouth mask can be found on this page.
People with symptoms (coughing, sneezing, fever, respiratory problems,...) are asked to contact their general practitioner/family doctor by phone only. Do not go to the waiting room or the emergency department. Your doctor will determine by telephone whether you can remain at home or should go to the hospital. You don’t have a general practitioner? Contact a general practitioner in your area. Here you can search for a general practitioner in the region of Gent.
You are allowed to move around freely. If you are using public transport (bus, tram or train) and are older than 12 years of age, you must wear a face mask or a scarf covering your mouth and nose. This is mandatory.
You are only allowed to visit countries in the European Union, the United Kingdom, Switzerland, Liechtenstein, Iceland or Norway, with the exception of territories designated as red zones.
If you plan to travel to Belgium or return to Belgium after a stay abroad, you are required to:
- On weekdays: call your general practitioner or find a general practitioner (GP) nearby
- At the weekend and at night (from 7 pm to 8 am): call 1733
The GP will conduct a free consultation by phone. He or she will assess whether you need to self-quarantine (stay at home) or whether a clinical examination is required. Other urgent care continues to be provided by GPs (including medication prescriptions). Call your GP if you require such care.
Face masks have been mandatory for quite some time for people aged 12 and over on public transport, in shops, cinemas, theatres, concert hall and museums. Since Saturday 25 July, they have also been mandatory in busy shopping streets, on markets and in public buildings. Take a look at the overview map of all streets and squares where face masks are mandatory.
You also have to wear a face mask at funerals in open air.
Since 25 July, face masks have been mandatory in hotels, restaurants and bars when moving from one place to another (e.g. when going to the toilet).
You also have to wear a face mask when entering or leaving sports facilities, but not on sports fields.
At the Blaarmeersen sports and recreational area, wearing a face mask is mandatory when moving from one place to another (e.g. when walking, jogging or cycling). You also need to wear a face mask at the skate park.
If you practise a sport in an enclosed area, you do not have to wear a face mask. If you go into the water to swim or if you are in a sunbathing area or on a beach near Krekenplas, you do not have to wear a face mask either. However, you must observe the social distancing practices and social restrictions at all times.
Since 4 August, face masks have been mandatory when taking a taxi in Ghent. Both the driver and the passenger(s) must wear a face mask throughout the ride.
The most recent figures for Ghent are available on the Sciensano website. These figures are updated on a daily basis.
Since 1 August, anyone travelling to Belgium has been required to fill in the electronic 'Public Health Passenger Locator' form. The online form must be completed within 48 hours before your arrival in Belgium. Children under the age of 16 are registered on their parents' form. Once the form is completed, you will receive a QR validation code by email. This is proof that you have completed the form correctly. The form must be completed by:
- anyone travelling to Belgium by plane or by boat;
- anyone travelling to Belgium by a different mode of transport (bus, car, train, etc.) except:
- in case you are staying in Belgium for less than 48 hours;
- in case you are returning to Belgium after staying abroad for less than 48 hours.
Even if you return from a green (low-risk) zone, you must complete the form as the situation is changing every day. By completing the form, you can be directly and officially notified if the zone you stayed in has become red (high-risk).
On Monday 17 August, Ghent opened a coronavirus testing centre at the AZ Jan Palfijn site.
To be tested you have to meet the following 3 conditions:
- You have returned from a red (high-risk) zone abroad and must undergo compulsory testing. OR you have been contacted by a contact tracer because you came into contact with an infected person. OR you have returned from an orange (medium-risk) zone abroad, have completed the passenger locator form and would like to be tested.
- You do not have any symptoms of Covid-19 and are therefore not ill.
- You live in Ghent or one of the subminicipalities.
The Ghent testing centre works by appointment only, from Monday to Saturday between 8 am and 4 pm.
Read more about the testing centre and make an appointment
Please note: Always make an appointment with your GP if you have symptoms of Covid-19.
The following table is not exhaustive and is regularly updated.
CATEGORY WEEKDAYS WEEKENDS Pharmacies Yes Yes Ghent Archives Yes No Bakers Yes Yes Libraries Yes Yes Community Centres No No Bars (incl. outdoor cafés) Yes Yes Blaarmeersen camp site Yes Yes Car wash Yes Yes Cinemas Yes Yes Recycling centres Yes Yes Animal shelters Yes Yes Pet food shops Yes Yes (Petting) zoos Yes Yes Discotheques No No Do-it-yourself shops Yes Yes Chemists Yes Yes Gyms Yes Yes Chip shops Yes Yes Reception halls Yes Yes Garages Yes Yes Golf clubs Yes Yes Hotels and other lodgings Yes Yes Hairdressers Yes, by appointment Yes, by appointment Clothes and shoe shops Yes Yes Newsagents Yes Yes Markets Yes Yes Museums Yes Yes Night shops Until 10 pm Until 10 pm Haberdashers Yes Yes Open Huizen No No Opera and theatre Yes Yes Restaurants (incl. outdoor restaurants) Yes Yes Beauty salons Yes, by appointment Yes, by appointment Shopping centres Yes Yes Butchers Yes Yes Playgrounds (incl. in parks) Yes, for children aged 12 or below Yes, for children aged 12 or below Sport halls (incl. personal training) Yes Yes City Shop Yes No Fabric shops Yes Yes Supermarkets Yes Yes Filling stations Yes Yes Garden centres Yes Yes Home delivery services Yes Yes Self-service laundries Yes Yes
Services provided by the City of Ghent
Services are mainly provided by the Civil Affairs department (Dienst Burgerzaken) via the municipal website and by phone, both at the Administrative Centre (AC) Zuid and at the service centres.
Most documents can be requested via the website of by phone. You only need to make an appointment to visit the Administrative Centre (AC) Zuid or a service centre in case your presence is required. This can be done online or via Gentinfo.
Visits are only by appointment at the following times:
- Monday, Tuesday, Wednesday and Friday from 9 am to 12.30 pm and from 2 pm to 4 pm.
Visits are also possible by appointment in the evening at the following times:
- At the small service centres on Mondays between 4.30 pm and 7 pm: Drongen – Mariakerke – Oostakker – Sint-Denijs-Westrem – Wondelgem – Zwijnaarde.
- At AC Zuid on Tuesdays between 4.30 pm and 7 pm.
- At the large service centres on Tuesdays between 4.30 pm and 7 pm: Gentbrugge – Nieuw Gent – Sint-Amandsberg – Wondelgem.
In addition, visits are possible by appointment at AC Zuid on Saturdays between 9 am and 12.30 pm.
The Muide-Meulestede service centre has been open for visits by appointment since 8 June.
The Sint-Kruis-Winkel service centre has been open for visits by appointment since 3 July.
If you have an appointment at the Civil Affairs department in AC Zuid, you first need to check in with the Ghent Information Point. This is possible on workdays from 8.30 am to 4.30 pm (on Tuesday until 7 pm).
At those times, you do not need an appointment for the following actions at the Ghent Information Point:
- Collect household waste bags with a social-correction coupon
- Purchase cab vouchers
- Have part-time unemployment documents stamped (Please note: not to be confused with temporary unemployment documents)
- Charge a budget meter
- Request digital keys
- Submit a request for a vaccination certificate
- Receive a certificate of entitlement to increased health insurance reimbursement.
You can make an appointment with the Migration Counter for the following services:
- Request, collect and extend an electronic residence card and a certificate of immatriculation (orange card).
The Migration Information Office reopened its doors on 3 June. Preferably ask your question by phone or email. If you are unable to do so, make an appointment to visit the office.
The City Shop is open from Monday to Friday between 9 am and 5 pm. The City Shop will remain closed on Saturdays until further notice. The Van Eyck shop underneath the Belfry is open during normal opening hours (from Monday to Sunday between 10 am and 6 pm).
You can postpone your marriage celebration free of charge. You can also go ahead with your wedding as planned, but since 3 Augustus a maximum of 50 people are allowed to attend wedding ceremonies, not including the registrar, the bridal couple and the photographer. This arrangement applies until 15 September.
Wedding ceremonies may be attended by a maximum of 100 people.
Funerals may also be attended by a maximum of 100 people. Wearing a face mask is mandatory both indoors and outdoors.
Funeral lunches and receptions may be attended by a maximum of 50 people, not including children under 12.
Religious services and meetings may take place under the following conditions:
- Wearing a face mask is mandatory
- A safety distance of 1.5 metres is to be observed at all times. A maximum of 100 people are allowed in the same room, provided that a space of at least 10 m² is available per person.
- No physical contact between people is permitted, and attendants may not touch the same objects.
- Hand sanitizer must be available at the entrance and exit.
Births are not registered at the hospital at the moment. If you prefer not to register the birth at the registry office, you can do so by completing the form provided at the maternity ward.
Deaths cannot be registered at the registry office at the moment. It is only possible to register a death online.
Social services, well-being and health
- You can go to a local service centre for a limited range of face-to-face services such as a haircut, pedicure or manicure, takeaway and psychosocial support.
- Visitors always have to make an appointment first and observe the safety regulations.
- Since Monday 8 June, the local service centres have offered several group activities under strict conditions. You will be contacted in case the activity you registered for can take place.
- The service centre staff provide individual assistance to vulnerable residents through house visits and telephone contacts.
The City of Ghent provides access to a night shelter for the homeless (upon referral). By day, the homeless can go to drop-in centres upon referral by the Ghent Public Centre for Social Welfare (OCMW) or the centre for general welfare work (CAW).
More information about homeless support is available on the webpage Social initiatives during coronavirus.
Yes, organisations responsible for the distribution of food aid receive assistance and support in the implementation of the safety measures. More information about food initiatives is available on the webpage Social initiatives during coronavirus.
On the webpage Social initiatives during coronavirus you can find an overview of all relevant initiatives.
The toilets in the underground car parks and at the following locations are open 24/7: Botermarkt, Emile Braunplein, F.Lousbergkaai, Ottogracht, Oude Beestenmarkt, Sint-Michielshelling, Sint-Veerleplein, Woodrow Wilsonplein, Afsneedorp, Batterijstraat, Drongenplein, Hoveniersstraat, Krijzeltand, Ledebergplein and Voorhavenlaan.
The toilets at the following locations remain closed: Bijgaardenpark, Griendenplein (Gebroeders de Smetstraat), Vleeshuis (Groentenmarkt), Uco-site (Maïsstraat), Groende Vallei (Nieuwewandeling), Oostakkerdorp and Claragoed (Scheldekaai).
The toilets in the historical centre and car parks are cleaned several times a day. The toilets in the submunicipalities are cleaned every day as well.
Education and childcare
Yes, all children are once again welcome in childcare. If you have a question for the Childcare Service, send an email to email@example.com.
Since no quarantine measures apply to people who come into contact with or care for infected people, you can stay with your child if he/she is ill. However, you must keep your child at home for 7 days after the appearance of the symptoms. For instance, if your child fell ill on a Monday, he/she may not leave your home until the next Monday.
Does your child have any brothers or sisters? As long as they do not display any symptoms (e.g. respiratory problems or fever), there is no problem.
Waste company 'Ivago'
Ivago takes all appropriate steps to continue household waste collection. You may continue to put out your waste, and the collection of litter is ensured as well.
The 6 recycling centres are open:
- Ghent – Proeftuinstraat
- Ghent – Maïsstraat (via Gaardeniersweg)
- Gentbrugge – Jan Samijnstraat
- Drongen – Koninginnelaan
- Oostakker – Lourdesstraat
- Destelbergen – Stapsteenweg
All 6 parks are open to residents of Ghent and Destelbergen.
More information can be found on the Ivago website.
The shuttle services between the Weba/Decathlon park-and-ride site and the city centre as well as the Watersportbaan park-and-ride site and the city centre are provided at the following times:
From Monday to Friday:
- between 7 am and 10 am: every 15 minutes.
- between 10 am and 4 pm: every 30 minutes.
- between 4 pm and 7 pm: every 15 minutes.
On Saturdays, there is a shuttle once every 30 minutes between 9 am and 7 pm.
Passengers must wear a face mask, just like on public transport.
The free People Mover bus is available, and passengers must wear a face mask.
'De Fietsambassade' reopened its doors on 11 May. Everyone is welcome at the Bicycle Depot, bike point Dampoort, bike point Gent Sint-Pieters and bike point Kattenberg.
Bike point Centrum remains closed for now.
Yes you can. Shared cars, bikes and kick scooters are considered a means of transport and are therefore not banned.
Taxis are permitted to transport customers. A minimum distance of 1.5 metres must be maintained between each person. The number of people being transported depends on the type of vehicle. Members of the same household may share a cab and do not have to observe social distancing.
The same is true for carpooling.
Since 4 August, face masks have been mandatory when taking a taxi in Ghent. Both the driver and the passenger(s) must wear a face mask throughout the ride.
Parking regulations have once again been enforced since 18 May.
Low emission zone
Fines have once again been issued for vehicles entering the low emission zone (LEZ) without meeting the access requirements since Monday 18 May.
In the two previous months, no fines had temporarily been issued. The cameras had remained active, but people entering the LEZ with a vehicle that did not meet the access requirements received a letter instead of a fine. This measure remained in force until Sunday 17 May 2020.
Yes, you can.
Do you have a LEZ day pass or a LEZ permit for one week with a start date between 18 March 2020 and 18 May 2020? In that case you can cancel your day pass or permit with full reimbursement regardless of the time of the request. Send an email to firstname.lastname@example.org stating your number plate and the date of your LEZ day pass or LEZ permit. Please mention in your email your intention to cancel your LEZ day pass or LEZ permit as well as the bank account into which the refund is to be paid. Unfortunately it is not possible to reimburse a LEZ day pass or a LEZ permit for one week with a start date prior to 18 March 2020.
If you bought a LEZ permit for one month, four months or one year which is/was valid between 18 March and 18 May 2020, then you will automatically receive a new LEZ permit. You will be informed personally by email in the next few weeks.
- Your new permit will have the same validity as the original permit at the most and cannot exceed 61 days or the period in which the strictest federal measures were applicable.
- If your original permit is still valid, your new permit will automatically take effect 1 day after the end date of your original permit .
- Has your original permit expired during the crisis period? In that case your new permit will automatically take effect on 18 May 2020.
Yes, you can. All Ghent hospitals (UZ Gent, Maria Middelares, AZ Jan Palfijn, AZ Sint-Lucas) can be easily reached. To maximally support caregivers, the City of Ghent temporarily modified the LEZ regulations and did not issue any LEZ fines. This measures remained in force until Sunday 17 May 2020. Fines have once again been issued for vehicles entering the LEZ without meeting the access requirements since Monday 18 May 2020.
AZ Sint-Lucas is the only Ghent hospital located within the low emission zone, but it can be easily reached without entering the LEZ. Take the Ghent ring road (R40) and Blaisantvest, then enter 'Terhagen', a street which leads you straight to the AZ Sint-Lucas hospital's car park and main entrance. The approach route is also the recommended route to reach the emergency department, where separate parking spaces are available. These approach routes are outside the low emission zone.
Note: This exception does not apply to the car park of AZ Sint-Lucas - Campus Volkskliniek in Tichelrei. All visitors of AZ Sint-Lucas are advised to take Blaisantvest.
You can call +32 9 210 10 30 or email your question to email@example.com. Do you want to ask your question in person? You can make an appointment online.
Note: we currently only schedule appointments on Friday morning.
Shops, hotels, restaurants and bars
Shops were allowed to reopen on 11 May under strict social distancing conditions.
Only two customers at a time may enter a shop with a surface area of less than 20 m², and a distance of 1.5 metres must be maintained.
Shops remain open during normal business hours and days. Shopkeepers must observe the official closing times. Most shops (that are open by day) must observe the following closing times:
- before 5 am and after 8 pm;
- before 5 am and after 9 pm op Fridays and workdays preceding an official holiday. If the official holiday is a Monday, shops are permitted to remain open until 9 pm on the previous Saturday.
Other shops may not open before 7 am.
Businesses that offer takeaway (without a catering certificate, e.g. businesses selling ice cream or waffles as takeaway) and do not provide the opportunity to consume on site, are not subject to the above official closing times and may remain open for a longer period.
Night shops may remain open from the usual opening time until 10 pm.
Exceptions to the above opening hours: Hot tubs, steam baths and Turkish baths remain closed (except for private use).
Tasting sessions are currently not permitted in any shops.
Supermarkets: access to supermarkets is limited to 1 person per 10m². Shopkeepers should always see to it that not too many people are present in their shop at the same time. Customers are advised to wait outside if a shop is too crowded.
Anyone over 12 years old is required to wear a face mask in all shops, shopping centres and shopping streets.Discover the overview of Ghent’s shopping streets.
Yes, bars and restaurants have been allowed to reopen since 8 June.
Wearing a face mask is mandatory when moving from one place to another (e.g. when going to the toilet). A maximum of 10 people may sit at the same table.
The individual or collective use of a hookah or shisha is not allowed in publicly accessible places.
When visiting a bar or restaurant, one person per table must leave their contact details to facilitate contact tracing. The bar or restaurant operator will keep these data for 14 days. If you purchase food at a catering establishment to be eaten elsewhere (takeaway), you do not need to leave your contact details. If you are a customer of a business that only offers takeaway (e.g. businesses selling ice cream or waffles) and do not consume on site, you do NOT need to register as such a business is not a bar or restaurant.
All bars and restaurants that are allowed to open may remain open until 1 am. Establishments that offer takeaway and provide the opportunity to consume on site (i.e. businesses with a catering certificate) also have to close at 1 am. Businesses that offer takeaway (without a catering certificate, e.g. businesses selling ice cream or waffles as takeaway) and do not provide the opportunity to consume on site may remain open for a longer period.
Yes, the following rules apply:
- 1 customer per 10 m², with the exception of shops whose surface area is smaller than 20 m². Such businesses are allowed to let 2 customers in at the same time, provided that a distance of 1.5 metres between each person is ensured;
- Customers may be received by appointment only;
- Customers must wait outside and may not use the waiting rooms;
- The toilets are not accessible to customers (except in case of emergency);
- No drinks or snacks are served;
- A distance of 1.5 metres must be maintained between each workstation.
- Wearing a face mask or any alternative made of textile is mandatory for both staff and customers (12 years and older).
Solariums have been allowed to reopen since 11 May. In accordance with the hygiene measures, individual cabins must be used with only 1 person per cabin, which is disinfected after use.
Hotels are open.
Please note that several hotels have decided to close. For further information, please check the website of the accommodations in question.
Vacation rentals and tourist accommodations (e.g. holiday homes, camp sites, B&Bs, holiday resorts and Airbnb) are open.
Itinerant traders have been allowed to resume their activities since 11 May and markets have been permitted again since 18 May. Wearing a face mask is mandatory.
The resumption of these activities is subject to the condition that traders observe the different measures to ensure the health and safety of customers.
Yes, delivery of parcels by a courier is still possible.
Cash payments are allowed, but we encourage people to pay electronically. Not because cash is a source of contagion, but because electronic payments enable you to maintain a distance of 1.5 metres.
Do you not wish to or are you unable to pay electronically? Then use the following method to pay cash safely:
- Put your money on the counter and step back.
- The shopkeeper then takes the money and puts the change, if any, on the counter.
- The shopkeeper finally steps back so that you can take your change safely.
Banks and post offices are open during normal opening hours. A distance of at least 1.5 metres between people must be maintained. Wearing a face mask is mandatory.
Note: not all banks and post offices have remained open. Check the services provided by your bank or post office.
Work and enterprises
Yes, by emailing to firstname.lastname@example.org or by calling 09 210 10 60. Preferably ask your question by email. Contact by phone is possible on weekdays from 9 am to 12.30 pm and from 2 pm to 4 pm. If we are unable to answer your call right away, do not hesitate to leave a message. We will call you back as soon as possible.
You can also visit the OOG office (by appointment only). Make an appointment by calling +32 9 210 10 60 or online.
Have a look at the extensive overview of all economic support measures.
Yes you can.
Since 1 September, a maximum of 200 people have been allowed to simultaneously attend an indoor performance, and a maximum of 400 people have been allowed to simultaneously attend an outdoor performance. The safety measures must be observed and all attendants must wear a face mask.
Yes you can.
The Ghent museums and historic buildings reopened on 18 May with regular opening times. Only individual visits or visits by members of the same household are permitted, with the total number of visitors being limited. Tickets must be purchased or booked in advance (either online or by phone). Markings ensure that visitors’ paths do not cross. Visitors must wear face masks.
Yes you can. The central library De Krook and the neighbourhood libraries open for lending, except during the summer closure (for more information go to https://gent.bibliotheek.be/adres-en-openingsuren)
De Krook is open every day between 1 pm and 7 pm (on Saturdays until 6 pm, closed on Sundays), as are the digital community hub Digipunt and the helpdesks.
Due to the coronavirus measures, several limitations and safety regulations remained in place until the end of August 2020. For instance, it is mandatory to wear a face mask.
Due to the coronavirus measures, all public swimming pools were exceptionally closed for 3.5 months. It was therefore decided to extend the validity of swimming season tickets, 11-session tickets and swimming vouchers for a period of 4 months.
If you bought a season ticket (with a validity of one year) on 11 January 2020, for instance, you will be able to use it until 10 May 2021. If you bought an 11-session ticket which was valid until 19 April 2020, you will be able to use it until 19 August 2020.
You can go to the cash desk at your next swimming session, and the necessary steps will be taken.
- All indoor and outdoor sports activities with or without contact are allowed (whether competition or training).
- Organise activities outdoors whenever possible
General rules for organised sports activities (sports clubs, schools, etc.):
- A maximum of 50 people may participate in a training session / class (different sporting groups may not come in contact with each other).
- A trainer, instructor or supervisor must be present.
- Observe the safety protocols.
- The general hygiene measures are applicable (hand washing and disinfection of sports equipment).
- Within the scope of contact tracing, the personal data of participants in joint sports classes / training sessions must be kept for 14 calendar days (and deleted afterwards).
- Summer camps and trainings may take place with a maximum of 50 participants (including supervisors), provided that the applicable protocols are observed. These people must remain in the same group at all times. Supervisors and participants over 12 years of age must observe social distancing whenever possible.
General rules for unorganised or casual sports activities (individuals, occasional groups, etc.):
- Gatherings are limited to a maximum of 10 people. Unorganised or casual sports activities are only allowed within your own social group. This means a maximum of 5 people other than the members of your household and excluding children younger than 12
- OR a maximum of 10 other people without any physical contact and in compliance with the social distancing and hygiene rules.
Yes you may, if it meets the following conditions:
- A maximum of 100 spectators (indoors) or 200 spectators (outdoors) may attend events and competitions as long as a distance of 1.5 metres is ensured between each spectator.
- You must observe the applicable protocol as well as any catering regulations.
- Wearing a face mask is mandatory.
- The City of Ghent’s prior approval is required for sporting competitions with over 200 participants or contests held on public roads.
The City of Ghent bases its decision whether or not to allow such an event or competition on the matrix of the National Security Council (24 June 2020). Events or competitions may not take place between 1 am and 6 am.
No, but keep the following in mind:
- Anyone over 12 years old is required to cover their nose and mouth in public buildings. These include the public areas of sports facilities such as corridors, entrance halls and toilets. You do not have to wear a face mask during the sports activity.
- Children younger than 12 do not have to wear a face mask and are not part of a social group (within the scope of coronavirus).
- The City of Ghent imposes wearing a face mask in the entire walking-shopping area as well as in a few busy streets outside this area. This obligation applies to anyone over 12 years old who is not inside a vehicle (i.e. cyclists, pedestrians, joggers and people on a kick scooter).
- The Strop swimming pool is open in summer and does not require reservation. The Van Eyck swimming pool has been closed since 8 August.
- To visit Lago Rozebroeken you have to make a reservation, both for the subtropical swimming paradise and for the 50-metre pool.
- A reservation system is in place for the swimming pond and Krekenplas in the Blaarmeersen recreational area. Lifeguards keep a lookout every day from 11 am to 7 pm until Monday 31 August 2020.
- The Rooigem swimming pool will remain closed for renovation until Friday 11 September 2020.
- The number of visitors to the swimming pond, Krekenplas and the skate park is limited. Reservation is mandatory
- As a general rule, the City of Ghent imposes wearing a face mask in the Blaarmeersen sports and recreational park and the Blaarmeersen skate park. An exception is made for those who engage in sports on a marked sports field and who go to the water within a radius of 100 metres. Consequently, joggers, cyclists, skaters, walkers, people going to their sports field, etc. have to wear a face mask, but those who sit down do not.
Face masks are mandatory in shops as well as in busy shopping streets, at markets and in public buildings. Take a look at the overview map of all streets and squares where face masks are mandatory.
Since Monday 24 August, people have been allowed to shop in pairs (minors and people accompanying disabled persons are welcome as well). Keep your visit to a shop short and avoid long queues.
Since the reopening of shops on Monday 11 May, rules have been in place to ensure the safety of shopping. One of the main principles is keeping to your right in the shopping streets. In addition, shop assistants are ready to assist you and washbasins are provided as well.
Our parks and nature reserves remain open. Gatherings are limited to 10 people, including children up to 12 years of age. It is important to maintain a reasonable distance.
On 27 May, the City of Ghent reopened its outdoor playgrounds for children up to 12 years of age. A maximum of 20 children at a time are allowed on large playgrounds. In addition, supervision by an adult accompanying the children is mandatory. Each playground features an information panel with guidelines.
Picnicking is allowed in public with the members of your household plus a group of no more than 5 other people. Your group must be limited to 10 people, including children up to 12 years of age.
Under normal circumstances, 7 barbecue areas in the Ghent neighbourhood parks can be used from 1 April onwards. However, it has been decided not to place barbecues in these 7 areas this summer. Barbecuing in the parks therefore remains prohibited.
Yes, these activities are permitted as long as they take place in groups of maximum 50 people, always in the presence of an adult supervisor, and while maintaining a distance of 1.5 metres between each person aged over 12.
Please contact the youth organisation for more information.
Yes, both dog toilet areas and dog parks continue to be accessible. The toilet areas are regularly emptied and cleaned.
Mass events are still prohibited. Events with a maximum number of attendants are permitted within Ghent’s territory: 200 people indoors and 400 people outdoors. Face masks are mandatory for anyone aged 12 and over.
Private gatherings of friends or relatives may be organised for a maximum of 10 people (not including children under the age of 12).
Housing and renovations
All Woonwijzer housing consultancy services are closed and contact days no longer take place. House visits are only possible in emergency situations. Please ask for advice over the phone. In required, you can make an appointment at AC Zuid on Monday, Tuesday, Wednesday or Friday morning. Call +32 9 266 76 40 or +32 9 266 76 14.
Nature and environment
For cockroaches and rats, you can contact the Parks & Gardens department. The pest control division can be contacted by phone on workdays between 8 am and 1 pm at +32 9 323 66 66.
In case of house visits, we ask you to ventilate your home sufficiently prior to the appointment, maintain sufficient distance and wait in another room. If employees of the City of Ghent are under the impression that the residents are ill, then they cannot enter the building.
Yes you can. Cemeteries remain accessible to the public.
Has a funeral been planned? A maximum of 100 people are allowed to attend, with respect for social distancing. The families are explicitly requested to keep their distance from the staff of the undertaker and the City of Ghent. You must wear a face mask at funerals, including outdoors. Memorial ceremonies will be organised at a later point in time.
The office at the Westerbegraafplaats cemetery is open on Tuesdays and Thursdays from 1.30 pm to 4 pm.
Do you have an urgent question?
- Email to email@example.com
- Or call Gentinfo at +32 9 210 10 10
Yes, the Parks & Gardens department has resumed its activity at full capacity. They take into account the coronavirus measures during their work.
If you have any questions about the maintenance of green spaces, please contact the Parks & Gardens department by emailing to firstname.lastname@example.org or by calling +32 9 323 66 00 (you can leave a message and we will call you back as soon as possible).
Yes they will. The police will permanently perform checks to ensure strict compliance with the measures. Fines and closures can be immediately imposed in case of non-compliance. We are counting on everyone’s common sense and sense of duty.
The front desks are closed, except for 2 large police offices that are open by day:
- Ghent General Police Centre (Ekkergem)
- Ghent Centre Police Station
These two front desks are also closed between 4.30 pm and 8 am.
We ask you to postpone reporting any non-urgent matters.
Some non-urgent matters can be reported via Police-On-Web. Examples include bicycle theft, shoplifting, vandalism and graffiti.
In case of need, you can always call the emergency number 101 or 112.
If you have noticed that a shop, restaurant or bar does not comply with the measures imposed by the authorities yet remains open, then report this by calling +32 9 266 61 11 or by emailing to email@example.com.
- General information on COVID-19
- Current nationwide measures and FAQ
- Tips to protect yourself and your family
- Taking care of yourself and your emotions
- Belgian measures in several other languages
General information number: 0800 14 689
From outside Belgium: :+32 78151771 (Opening hours: from 9 a.m to 5 p.m (Monday - Friday)